Value

3 Reasons Your Tech Solutions Fail, And How To Fix Them

failed-solutions-flat-tire

I have answered my phone for the last 20 years with “This is Jay. How may I help you?” Many clients go on to tell me their issues, and allow me the opportunity to help them. Occasionally, they bring a problem that is completely new to me, and other times it’s something as simple as adding a…

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Is It Worth It To Make Your Own Website?

build your own website like a house

Anybody who knows me will tell you that I am pretty stubborn. It’s in my blood, the “I can do that myself,” or “I’m the only one who can be trusted to do that right,” streak that pops up at the most inconvenient times. I see this in lots of business owners, and it probably strikes a…

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The Truth About Your Computer Hardware

computer hardware replacement

Be proactive: plan your hardware replacement cycle. Replacement cycle plan sounds intimidating, but it shouldn’t. It’s simply making sure that you have a general idea of how long your devices will be used. “Devices?” you might ask, “I don’t use ‘devices’. I have a server and workstations.” You may be using PC’s and servers, but in the…

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Do You Confuse Codependency With Customer Service?

codependent customer service

Does any of this sound familiar? You stay up later and later to fix problems in the name of “great customer service”. Delegation rarely happens because you don’t trust anybody else to do it the right way. You feel pressure to take on more and more tasks that are outside of what you would normally agree…

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