What Exactly Are "Managed IT Services"?
"Managed Services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades." - MSPAlliance
Although every business is a little different and individualized, there are services that benefit most (or all) clients that we service. These services include (but are not limited to), the following:
1. Unlimited antivirus.
2. Unlimited backups.
3. Network design and management.
4. Website hosting.
5. Website consulting.
6. Network and systems monitoring.
7. Virtualization management and design.
8. You can call us if you just need to talk. We're here for that, too!
As noted, these are proactive services. Prevention and management is always the goal. Even in the best of scenarios though, issues will come up. We proactively monitor and maintain, but if we have to jump and fix something, that is also part of the service.
"The Mississippi Insurance Guaranty Association is a unique small business. Chris Chamberlin has been a vital resource to our business for the past seven years. Because of Chris' knowledge and expertise we have never worried if our IT needs will be met. Chris is wonderful to work with and always treats us as if we were his largest client."
- Rhonda Powell, Administrator
"Peak Solutions has been a great company to work with for all of our IT needs. Because of their work, we have updated to the newest version of Officemate, and the transition was smooth. They have extensive knowledge of the systems necessary to run a paperless practice and can make recommendations for any office looking to update software as well as equipment. They worked tirelessly with Officemate to fix the bugs that occurred when we made the transition to Officemate 10. Peak handles all of our computer and IT needs quickly and efficiently. Their cost structure was reasonable, and they can be trusted to be the "go to" persons for all computer, software and IT needs in an optometric setting. I highly recommend Peak Solutions."
- Arthur "Reggie" Dampier, Jr., O.D.
What does IT support cost?
On average, we charge approximately $65 per workstation, and $250 per server per month for managed IT support services.
Remote support clients can expect to pay around $37.00 per month with onsite costs at approximately $135 an hour.
These prices are estimates, but they are close in almost every scenario.
Are you hard to reach when I have a problem?
If you need to get in touch with us you can always call, text or email us. Our clients also have our cell numbers, and can text if they have an urgent issue.
We pride ourselves on availability and communication. Someone will be available to talk to you and either provide guidance, or go ahead and fix the problem.